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At XOLuxe, we want you to be happy about your purchase. We understand that sometimes you change your mind or purchase the wrong product. We also understand that you didn’t get a chance to see the product in-person, and products don’t always look quite like the photo (we’ve all been there). Or, maybe you love it but need a different size or color? No problem, online purchases are backed by a full refund/exchange within 21 days of the purchase date.


Returns or Exchanges Step-by-Step:

  • Contact us at info@XOLuxe.com within 7 days of receiving your purchase.
  • Our returns and exchanges are done by way of an RMA (Return Authorization Number).
  • Once we receive your email, we’ll send you an RMA number along with simple instructions for returning your item(s).
  • Items can be returned or exchanged within 21 days of the original purchase.
  • Items and packaging must be in the original condition and accompanied by the receipt.
  • Once we receive items, they go through an inspection by our quality control team.
  • We must ensure that items are indeed in the original condition. Items that do not meet this criterion can’t be accepted.
  • If the item has an imperfection – please provide an image with your initial email.
  • Please note that as the purchaser you are responsible for return shipping charges and assume responsibility for the                      item’s safe arrival.
  • Your purchase refund (less any shipping charges) will be applied to the payment method with which you made the online purchase.

    Thanks so much.

    Happy Shopping!

    XOLuxe Team

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